Frequently asked questions
- What to do If I have no power or gas?
First make sure you have arranged a connection through a utility company or a connection provider, second check all the switches in the main switch board are turned on and finally if there is an internal switchboard make sure all the switches are turned on.
- What to do if I have no hot water?
First make sure the hot water system is not leaking, if there is a leak contact your agent immediately, if it is not leaking check the fuse box and make sure the hot water system switch is turned on, if luke warm water is coming through the tap the element maybe burnt out contact your agent.
- What to do If I have no water at the property?
At the front of the property there will be the council meter, on this meter there is a main tap this is the control for water coming to the property ensure this is on and there are no leaks around the meter, alternatively there may be a main tap in the property or on the outside of the property ensure this is in the on position.
- How do I report maintenance issues?
All maintenance needs to be reported in writing via the tenant portal even if it is urgent, we are happy for you to contact the office and discuss the issues but this needs to be followed up with an email from the tenant portal outlining the issue at the property, if you are unable to email you can come into the office and fill out a maintenance request form.
- What if I require an emergency repair?
If you have an emergency repair during business hours, please contact our office on 4326 5566 or [email protected]. If your emergency occurs after hours, please refer to your lease agreement or your tenant guide for further instructions. Our emergency trades are listed in your lease agreement. If you contact one of our tradespeople, please advise our office as soon as possible.
- What to do If I am not happy with the property?
Fill out your condition report and outline all of the issues you have, return the report to the agent with a filled out maintenance request and then the agent can take action to rectify the issues, if you do not want to move into the property you need to contact the agent immediately to discuss your options.
- Approved and non-approved pets
If you are approved to have a pet at your rental property there will be some special conditions that have to be signed off in the lease agreement this will include a professional flea spray to be completed at the property when vacating. If you are not approved to have a pet at the property but would like one you need to get permission from the landlord in writing prior to purchasing or adopting the pet, in some cases pets may not be allowed into the building for larger high-rise unit complexes.
- Alterations and changes to the property
If you would like to make any changes to the property, paint walls, install picture hooks etc you need to contact the agent to seek permission in writing before commencing the work. If you do go ahead with an alteration or addition to the property without approval, make sure the item is removed or returned to its original state before vacating the premises.
- What happens if I lock myself out of the property?
It is your responsibility to look after the keys to the property, if they become lost or damage you will have to arrange for a locksmith to replace them, if a spare set is available with the property manager you may be able to borrow them and have a replacement set cut or to access the property, the spare keys will need to be returned to the office as soon as possible.
- When do I have to return the ingoing condition report?
This form is part of your tenancy agreement and is one the most important documents of the Lease agreement. The form has all the comments about the property and its condition, and this is where you can add any comments about the property and this report will be used to do the outgoing inspection when your tenancy ends. The report and photos must be returned to the office within 7 days of signing the lease agreement.
- What happens to the 2 weeks advance rent?
One weeks rent is used the day the lease agreement is signed if you pay your rent the following week you will be one week in advance, if you don’t rent for 2 weeks you will be up to date. The 2 weeks rent is NOT held on your property and is not refunded at the end of the tenancy.
Tips for a successful tenancy
- Keep an open line of communication with your property manager.
- Report all maintenance issues in a timely manner via Property Me Tenant Portal.
- Make sure you have connected your utilities at the property before moving in.
- Keep a copy of all your documents that you receive throughout your tenancy i.e lease agreement, ingoing report, rent increase letters, maintenance request etc.
- Always make sure your rent payment is paid even when in a dispute.
- Always comply with the terms of the tenancy agreement and ensure you are not breaching this agreement at any time. If in doubt ask, we are happy to help.
- If you would like to make alterations at the property make sure you have the owner or property manager's consent in writing first.
- Weed and maintain any gardens at the property on a regular basis in summer you may need to do this more than other months.
- If your property has a pool or spa use a regular contractor to complete monthly maintenance checks, they will pick up any equipment that is breaking down or failing.
- Keep a copy of the emergency contact details and procedures on your fridge or in a spot that can be easily accessed.
- Use the tenant portal to access your rental ledger, report maintenance, see where your rent is paid to and to contact your property manager.
- If you are wishing to end your tenancy agreement, make sure send through the required 14 days or 21 days notices in writing.
- When vacating the property, we will send you a copy of our cleaning and vacating procedure checklist please follow the guide.
- Remember or write down your Rental Bond Board Account details as you will need these to get your bond back.
